Privacy policy

Last updated: September 28, 2026

This Privacy Policy describes how Shep's Wool, operated by Cylect Holdings LLC ("Shep's Wool," "we," "us"), collects, uses, and shares your personal information when you visit shepswool.com (the "Site"), make a purchase, or contact us.

Information We Collect

Information you give us
When you place an order, create an account, or contact us, we collect your name, email address, phone number, billing and shipping addresses, payment details, and the contents of any messages you send us.

Information collected automatically
When you browse the Site, we automatically collect your IP address, browser type, device type, time zone, referring pages, the pages and products you view, and how you interact with the Site. This is collected using cookies, log files, and similar technologies.

How We Use Your Information

  • Process and fulfill your orders, including payment, shipping, and order confirmations
  • Respond to your questions and provide customer support
  • Screen orders for fraud and protect the security of the Site
  • Improve the Site and understand how customers use it
  • Send you marketing emails about our products, only if you have opted in. You can unsubscribe at any time using the link in any email.
  • Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We share it only with service providers who help us run the business:

  • Shopify, which hosts our store and processes payments. Shopify's privacy policy: shopify.com/legal/privacy
  • Shipping carriers (USPS, FedEx, DHL) to deliver your order
  • Payment processors to complete your transaction. We never store your full card number.
  • Email and analytics tools that help us communicate with you and understand Site traffic

We may also disclose information to comply with the law, respond to a lawful request, or protect our rights and the safety of others.

Cookies

We use cookies and similar technologies to keep your cart working, remember your preferences, understand Site traffic, and measure marketing. You can block or delete cookies in your browser settings, though some parts of the Site may not work correctly. Shopify's cookie details: shopify.com/legal/cookies

Data Retention

We keep your order information for our records and to meet tax and legal requirements. We keep account and marketing data until you ask us to delete it.

Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you. You may opt out of marketing emails at any time. California residents have additional rights under the CCPA, including the right to know what information we collect and the right to request deletion. To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your rights.

Minors

The Site is not intended for anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

Security

We use Shopify's secure, PCI-compliant platform to handle payments. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your information.

Do Not Track

Because there is no industry standard for responding to "Do Not Track" browser signals, we do not alter our practices when we receive one.

Changes to This Policy

We may update this policy from time to time. The date at the top shows when it was last revised.

Contact Us

Questions or requests about your privacy:

Shep's Wool (Cylect Holdings LLC)
345 Triple Creek Dr
Efland, NC 27243
United States
Email: support@shepswool.com
Phone: (984) 212-SHEP (7437)