Return Policy

We want you to be happy with your purchase. This policy explains when we accept returns and exactly how to send one back. All time limits are counted from the date your order was delivered, not the date it was purchased.

Return Window

  • Contact us within 3 days of delivery to start a return.
  • Ship the item back within 7 days of delivery.
  • Items must be unused, unwashed, and in original packaging unless the item arrived damaged, defective, or incorrect.

What Happens in Each Situation

Cancelling an order
Contact us as soon as possible. If your order has not shipped yet, we'll cancel it and issue a full refund. If it has already shipped, follow the return steps below once it arrives.

Damaged on arrival
Contact us within 3 days of delivery with photos of the damage and the packaging. We'll send a replacement or a full refund, your choice, at no cost to you. You will not need to ship the damaged item back unless we ask.

Faulty manufacturing or breaks during use
Our wool products are guaranteed against manufacturing defects for [12 months] from delivery. Contact us with photos and a description of the problem. If it is a defect, we'll replace the item or refund you. Normal wear, misuse, or damage from improper care is not covered.

Wrong item received
Contact us within 3 days of delivery with a photo of what you received. We'll send the correct item and cover return shipping for the incorrect one.

Changed your mind
We accept change-of-mind returns if you contact us within 3 days and ship the item back within 7 days of delivery. The item must be unused and in original condition. You are responsible for return shipping costs. Items not returned in original condition may receive a partial refund for loss in value.

Exchanges
We do not offer exchanges for change-of-mind returns. Return the item for a refund and place a new order. Damaged, defective, or incorrect items are replaced as described above.

How to Start a Return

  1. Email support@shepswool.com, call (984) 212-SHEP (7437), or use our contact form.
  2. Include your order number, the item(s) you're returning, and the reason.
  3. For damaged, defective, or wrong items, attach clear photos of the product and packaging.
  4. We'll reply within one business day with approval and instructions.
  5. Pack the item securely and ship it to the address below. Use a tracked service and keep your receipt. We are not responsible for return packages lost in transit.

Return Address

Shep's Wool – Returns
345 Triple Creek Dr
Efland, NC 27243
United States

Non-Returnable Items

  • Items that have been used, washed, or altered (except defective items)
  • Items returned more than 7 days after delivery without prior approval

For details on when and how you'll receive your money back, see our Refund Policy.

Questions? Contact us Monday – Friday, 9:00 AM – 5:00 PM EST.